Clever ideas for dealing with difficult event clients
Here a great article we wanted to share by Jeff Kear that I know most suppliers and service providers will find useful, or at the very least provide much food for thought
If you have worked in any service-based business, you have encountered difficult customers, and event planners, event venues, caterers, florists and other event professionals certainly have their fair share of them.
When it comes to difficult event clients, there are several types:
- The Know-It-Alls – They could do your job as well as or better than you could if only they had the time.
- The Never-Happys – It’s almost like they were born with a special gene that makes them sour and whiny about everything they encounter.
- The Polite-and-Pickies – They will be exceedingly nice and then politely nag and badger you so much that you wonder how they don’t…
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